ELVECIA E. RAMOS

Herriman, UT 84096 • elvecia.ramos@gmail.com • (323) 810-6130

________________________SUMMARY OF QUALIFICATIONS_______________________

Offering more than 17 years of combined experience in progressively responsible areas of business development,

resource development activities, account management, client services, marketing development, leadership,

management and sales skills. Implementing a team-oriented organizational environment. Managing multiple

projects simultaneously. Establishing outstanding business relationships with different industries and leaders.

Willing to travel and relocate.

____________________________AREAS OF EXPERTISE_____________________________

• Management Skills

•

Strategic Partnerships

• Excellent Organizational Skills

• Presentation & Negotiation Skills

• Business Format Systems

• Public Relations Skills

• B2B Sales Skills

• Team Building Skills

• Leadership Skills

___________________________CAREER ACHIEVEMENTS___________________________

  · Secured strategic partnerships and contractual agreements with national, local corporations and small

businesses in UT and CA.

  · Averaged over $10 million in loans a year in the mortgage industry.

  · Real Estate Investor and management of several properties in the USA.

_________________________PROFESSIONAL EXPERIENCE_________________________

SENIOR HELPERS UTAH

2013

Office Manager for a home care agency.

  · Assist the owner and the Caregiver Manager in all the daily functions of the company, such as, job

postings, interviewing, hiring and scheduling caregivers (CNA’s).

  · In charge of the daily operations of the office. Payroll, invoicing, billing, A/R, A/P, collections and

marketing.

  · Attend assessments with Caregiver manager and/or owner. Prepare care plans for clients. Keep all

employee and client files in compliance with franchise guidelines.

  · Bill Medicaid online using Utah Health Information Network (UHIN). Send invoices to insurance

companies.

DR. JACK STOCKWELL & ASSOCIATES

  · In charge of timesheets and bi-weekly payroll. Extract payroll and invoicing into QuickBooks.

  · Using Soneto/Stratis software for data entry, scheduling, payroll, invoices, client information. Apply

technical support with software and all office equipment.

  · Assist the Caregiver Manager in training the caregivers the Alzheimer’s and Dementia Care Senior Gems

program.

2012 – 2013

Administrator for two clinics focused in the Chiropractic Health & Wellness Industry.

  · In charge of the daily operations of the two offices in South Jordan and St. George. Maintained high

standards of the company policies and procedures. Implemented roles and responsibilities and

accountability of every employee in the company.

  · Responsible for all financial functions of the company, such as end of day reports, bank deposits, P&L,

balance sheet, budget reports. Responsible for all A/R and A/P. In charge of renewing contracts with

product vendors such as, supplements companies, software, medical equipment, advertising and media

companies.

  · Created and implemented business and marketing plans. Proactively engage in sales and marketing efforts

via radio show, internet posting, newsletters, advertisements, sales calls and patient referrals. Developed

and achieved operating budgets. Maintained and ran updated financial and inventory reports.

  · Processed weekly payroll for W2 and 1099 employees. Calculated weekly commissions and bonuses. In

charge of paying payroll taxes thru electronic federal tax payment system, and pay sales taxes on a

quarterly basis.

  · Spearheaded and helped create Utah’s 1st Hispanic Latino Heritage Calendar for September 2009 for all

state agencies in UT. Coordinated and raised corporate and business sponsorships for the 2009 Ogden

Chili Cook-Off & Fiesta.

____________________PROFESSIONAL EXPERIENCE (CONTINUED)_________________

  · Processed weekly payroll for W2 and 1099 employees. Calculated weekly commissions and bonuses. In

charge of paying payroll taxes thru electronic federal tax payment system, and pay sales taxes on a

quarterly basis.

  · Responsible for all departments hiring, created jobs postings online, pre-screened applicants, scheduled

interviews and trained employees. Maintained HR policies and procedures in compliance.

  · Responsible for ensuring corporate standard compliance, patient satisfaction, asset protection and optimal

equipment performance. Managed front office staff checking in/checking out patients, inspected patient

rooms for cleanliness and monitored operations for all departments.

  · Responsible for submitting all Medicare and insurance claims for both offices. Maintained HIPPA

compliance and requirements for both offices.

ROTH & RAU ORTNER USA, INC.

2009 – 2012

Project Administrator for a German based company focused in the Photovoltaic & Semi-Conductor Industry.

  · Provide operations support to two Project Managers and Field Service Engineers for Global Foundries Fab

8 in Malta, NY.

  · In charge of badging process, ensure all requirements set by M+W Group and Global Foundries are met

prior to scheduling trainings for badging, such as GF USA Contractors Package, OSHA, Drug Screens,

parking permits. Created a streamline badging system that is still used today at Global Foundries.

  · In charge of setting up operations for national projects, such as construction trailer site set up, arrange

housing for employees, schedule travel arrangements, open credit accounts with local vendors and

suppliers. Was located in Saratoga Springs, NY for the first and second quarter of 2011.

  · Provided support to the Safety Manager maintained, ordered and issued PPE to employees. Conducted

weekly orientation presentations for new employees. Set up and maintained payroll systems. Hired and

trained administrative assistants.

  · Provided administration support to the CEO, COO and Human Resources Manager. Work directly with

our parent company in Dresden, Germany (marketing, accounting and HR department).

  · Assisted the CEO with marketing & sales, ad campaigns, proposals and special projects. Responsible of

keeping company databases up to date such as customers, vendors, suppliers, trade show participants, and

events. Maintained tooling inventory.

  · Created marketing materials for USA headquarters such as press releases and contact media outlets for

publishing. In charge of branding the company nationwide.

  · Contact employment agency services for very specialized job postings throughout the USA and Germany.

Worked closely with recruiting and staffing agencies on a weekly basis for laborers currently working

throughout the US on projects. Posted job opening ads online and social media networks.

  · Processed new hires through orientation process, coordinated background and drug screenings, developed

new employee profiles on company databases, organized and maintained administration of employee

related files, personnel evaluations, promotions, wage increases and bonuses. Scheduled the Field Service

Engineers for trainings in Germany.

  · Use ADP online software to input employee weekly hours and process bi-weekly payroll. Helped the HR

Manager with administration of all company benefits including health care, insurance and workers

compensation. Reviews all employee related forms (Disciplinary Notices, Employee Evaluations, Benefits

Enrollment forms, etc.). Managed employee’s 401K contributions with company group plan administrator.

  · Used Quick Books daily, A/R and A/P, business expenses reports, created PO’s and RFP’s, and invoices.

Prepared bank reconciliations monthly. Meet with CPA and Controller on a monthly basis to go over

financials.

  · In charge of preparing meeting agendas, meeting minutes, preparing meeting rooms and setting up

equipment & catering lunch for meetings.

PALACIO MAGAZINE/ AVANCES MAGAZINE

2008 - 2010

Editor/ Publisher for one of America’s bi-lingüal community magazines.

  · Edited and developed incoming article manuscripts and administered and evaluated the direction, content,

design, layout, production and distribution of the magazines in Utah and California. In charged of daily

operations.

  · Coordinated and provided recommendations for special projects with the Sales, Art, Printing and

Distribution Department for both states. Scheduled weekly staff meetings with all departments.

  · Hired, trained, managed and supervised all account managers for UT & CA.

  · Coordinated state-wide events and raised funding for projects through corporate & small business

sponsorships. Tracked public relations strategies with businesses.

_________________PROFESSIONAL EXPERIENCE (CONTINUED)_________________

  · Charged of account retention of new and current advertisers B2B sales. Helped manage sales associates

with advertising accounts.

  · Handled all A/R and A/P using Quick Books. Handled all payroll, commissions & bonuses.

  · Designed and implemented advertising campaigns and projects for both states. Worked closely with other

publishers and editors from other states in branding Palacio Magazine nationwide. Worked closely with

our corporate creative design team.

  · Utilized opportunities with business owners for effective advertising to the general public.

UTAH FINANCIAL, INC.

2007 - 2009

Senior Mortgage Planner for an independent residential and commercial broker dealer.

  · Originated mortgage loans for purchases, refinance and construction loans nationwide.

  · Utilized strong communication and marketing skills to interface with potential loan applicants and assisted

clients in the loan application and funding process.

  · Conducted English & Spanish Homebuyers workshops at public libraries in Weber & Davis County.

  · Conducted monthly staff meetings with processors and loan officers.

  · Provided administrative support to loan officers, such as processed loans, verified employment, income,

rental history, mortgage history, bank accounts, order appraisal reports and evidence of insurance and enter

detailed information into automated processing application database Mortgage Dashboard. Assisted loan

officers and staff with Spanish speaking clients.

  · Gathered and printed complete loan package for submission to underwriters and quality control.

AMERICAN HOME MORTGAGE

Equity Planning Specialist/ Administrator for the 13th largest & fastest growing lender in the USA involved in the

acquisition, purchase, sale, securitization, and servicing of residential mortgages.

  · Produced and created brochures, monthly customer newsletters, flyers and other direct mail projects for

loan officers in English & Spanish format. Worked closely with local media outlets for press releases and

advertising.

  · Built business relationships with realtors, financial planners, tax attorneys, building contractors, tax

preparers, estate planning attorneys, and other referral sources. Obtained a client management system.

  · Conducted public seminars for First Time Home Buyers, Equity Planning, Credit Repair, and Government

City Loan Programs at different offices, colleges and small businesses.

  · Became the spokesperson for the city of Carson & Long Beach City loan programs. Became the preferred

lender to the fire and police departments. Conducted a monthly homebuyer’s class in Long Beach and

Carson City.

  · Ensured proper payroll & commissions for office staff by using the company payroll management system.

  · Supervised two junior loan processors. Gathered all required documentation for processing and

underwriting on each transaction. Worked cooperatively with all levels of staff and management.

HUGHES COMMUNICATIONS/ PANAMSAT/ INTELSAT

1999 - 2004

Senior Executive Assistant for the world’s leading fleet of communication satellites used by the entertainment

industry, news agencies, internet service providers, government agencies, and telecommunication companies.

  · Provided support to the Senior Vice President, Vice President and sales group in Connecticut, Georgia,

New York and California office of North American Video Sales/ Galaxy Sales/ Program Distribution

department. Maintained extensive confidential documents including employee evaluations, offer letters,

severance letters. In charged of all payroll commissions paid to sales staff.

  · Provided monthly reports of business expenses, proposal database and account list updates. Managed sales

and marketing budgets and provided account support for billing.

  · Scheduled weekly staff meetings, teleconference calls with customers. In charged of all travel

arrangements, and conference events, setting up luncheons with catering vendors.

  · Managed daily calendar for Senior Vice President and Vice President. Scheduled meetings with

satellite/cable customers for upper management and senior staff.

  · Provided customer service support during satellite launches and company sponsored events. Attended

industry trade shows, occasional business travel. Created marketing materials for special projects, events

and for satellite customers. Developed and edited sales presentations for department.

2005 - 2007

__________________________COMMUNITY LEADERSHIP__________________________

Executive Committee Member - Hispanic Latino Advisory Council for UT State Governor - 2009 - Present

Peak Potential Training – Enlightened Warrior Leadership Training Camp – British Columbia, Canada – 2005

_____________________________COMPUTER SKILLS______________________________

Windows, MS Word, Excel, Access, Works, Power Point, Project, Publisher, Outlook, JD Edwards, SIRE Capture

Net, SAP User, Micros OPERA PMS, Oracle, Internet Explorer, Firefox, Google Chrome, Quick Books, Money,

Quicken, Claris Works, PhotoShop, Adobe Illustrator, Indesign, Bridge, Reader, PhotoShop, Paint, FileMaker Pro,

QuickXpense, OMNIS 7, CID (Consolidated Information Database), Card Scan, Oracle, Encompass, PeopleSoft

HRIS, Mortgage Dashboard, Stratis/Soneto, UHIN (Utah Health Information Network), PEHP. Paychex, ADP

Payroll Processing, Pay Net, Labor Manager, Run & Workforce Now. Well versed in Social Media Websites,

Facebook, Twitter, LinkedIn. Apple Operating System and applications. Savvy in Internet researching.

________________________________EDUCATION__________________________________

AA Degree in Liberal Studies at Cerritos Community College in Norwalk, California.

Completed 60 credits of Business Administration, Marketing & Finance studies at Cal State Fullerton University in

Fullerton, California and Cal State Long Beach University in Long Beach, California.

Fluent in Spanish, read, write and speak

OSHA 10 Certified, CA Life and Disability, Series 6 & 63 Licensed, CA Real Estate Licensed and UT Mortgage

Licensed, Certified Nationwide Mortgage Planner